Car Rental Terms & Conditions
🧾 Rental Price Includes
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Basic insurance package
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Collision Damage Waiver (C.D.W.) liability insurance
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Coverage for bodily injury to third parties
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Coverage for damage to third-party property
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Personal accident insurance for the driver
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Damage caused by uninsured vehicles
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Unlimited mileage
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24-hour roadside assistance
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Additional driver at no extra cost
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All taxes and 24% VAT
📅 Reservations & Vehicle Availability
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While our fleet includes various vehicle categories, specific brand, model, or fuel type cannot be guaranteed.
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The vehicle shown online and in the booking confirmation is indicative.
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A similar or higher-category vehicle may be provided at no extra cost if the selected option is unavailable.
🚗 Replacement Vehicle in Case of Breakdown or Accident
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If a breakdown/accident occurs without renter’s fault, a similar or upgraded vehicle will be provided.
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No replacement is given if the incident results from misuse, law violations, or breach of rental terms.
📄 Required Documents
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Valid driving license for all drivers
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EU-issued license to be eligible under insurance
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Passport or EU national ID
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Valid email for communication
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Residential address for all drivers
👤 Driver Requirements
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Minimum age:
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23 years for categories up to E
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26 years for Category E and above
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Driving license held for at least 1 year
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Only listed drivers are allowed to operate the vehicle
💰 Young Driver Fee
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€6/day, capped at €40 per rental (covers added insurance)
👥 Additional Drivers
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1 additional driver free
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Extra drivers charged €2/day
💳 Payment Method
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Prepaid rental: Full payment upon delivery
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Accepted methods:
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Credit Cards (Visa, MasterCard, Amex)
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PayPal
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Cash
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🚦 Traffic Fines
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The renter is fully responsible for any traffic fines or penalties.
🔁 Cancellation & Early Return Policies
Early Return During Rental
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≥72h notice: 50% refund of unused days
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<72h notice: No refund
Cancellation Before Pickup
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≥72h before pickup: 50% refund of total
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<72h: No refund
🔄 Reservation Changes (Vehicle or Category Swap)
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Considered a replacement, not cancellation
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Allowed after return of the first vehicle
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48h notice required
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Availability not guaranteed
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Price adjustment applies if upgraded
📞 Contact us via phone or email to request changes.
📏 Mileage
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Unlimited mileage included from day one
⏰ Late Pickup
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Vehicle held for 1 hour post scheduled time
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After that: may be marked as “No-Show” and reallocated
🕓 Vehicle Return
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Must be returned during office hours
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After-hours return only upon arrangement
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Renter remains liable until office reopens
⏳ Late Return
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1.5-hour grace period
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After that: charged full extra day
⛽ Fuel Policy
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Return vehicle with same fuel level
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No refund for extra fuel
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Charges apply for lower levels
➕ Additional Charges (if applicable)
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Fuel differences
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Full insurance options
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Young/additional driver surcharges
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Late delivery/return
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Special cleaning
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Toll/traffic fines
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Child seats:
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€4/day (1–3 days)
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€3.50/day from day 4
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Max: €35/rental
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Damage/loss fee: €150
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Snow chains: €5/day (max €80/rental)
🆘 Accident Procedure
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Immediately notify company and police
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Provide official incident report at return
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Failure to comply = loss of insurance coverage
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Renter at fault → €30 admin fee
🛡️ Insurance & Extensions
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Third-party liability insurance included
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CDW covers damage above €400
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Optional:
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Personal Accident Insurance (PAI)
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Theft Protection (TP)
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Full Coverage options
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Not covered:
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Tires/wheels
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Undercarriage
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Theft of personal belongings
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🛠️ Roadside Assistance
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24-hour assistance
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Contact info provided upon pickup
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In case of emergency: call immediately
📆 Long‑Term Rentals
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Renewed every 30 days